• We undertake to provide you with notice on how to handle   RIDEX and our affiliates (together, “RIDEX”, “we”, “us” or “our”) with your information. This Privacy Policy (“Privacy Policy”) applies to information we collect and process about users of our Services, those who contact us with questions about our Services, interact with us on social media, attend our events, participate in our surveys, contests and promotions, or engage in our marketing and informational communications (“Interactions”). In this Privacy Policy, “Services” means:
  • RIDEX that link to this Privacy Policy, including any versions optimized for viewing on a mobile device (the “Sites”)
  • RIDEX for Mobile Phones (“Application”)
• RIDEX (“vehicle”)

• Features and services available through our websites, applications and vehicles
• We have created this Privacy Policy to inform you about the types of information we may collect during your use of the Services and your other interactions with them, how we use that information, when we may disclose it, and your rights and choices with respect to the information we collect and process about you.
  • RIDEX provides services to users all over Saudi Arabia, and the   It is the controller of the personal data collected from all users. This Privacy Policy contains the following sections:
• Information we collect
• Use and processing of information
• How we disclose your information
• Use of cookies and other online tracking technologies
• Online advertising
• How we protect your information
• How we keep your information
• international users
• Third Party Links and Services
• Changes to the Privacy Policy
• Your choices
• Access and rights of data subjects
• contact information

 

Information we collect:

We collect information (a) directly from users who use and interact with our Services. (b) or that are automatically associated with User’s use of the Services and (c) interactions with third parties.

We may combine information we collect from these different sources.

Information you provide to us:

We collect information directly from Users in connection with the following:

• Account registration and management, profile creation and modification.
• Account access and use, as well as uploading content to the Services and other related activities.
• Vehicle use.
• Account access and use of websites and applications.
• Provide payment information.
• Register to participate and attend the event.
• Participate in surveys, contests, sweepstakes and promotions sponsored by  bsql.Ridex.
• Sign up to receive alerts or other information via email, text or instant messaging from  bsql.Ridex.
• Technical support for customer service and associated communications.
• Participate in communities, comment on blog entries, interact with usage on social media, and participate in other forums.
• Submit an application or resume to work in  bsql.Ridex.

Specific types of information we collect directly from you include:

• your name.
• E-mail address.
• phone number.
• post address.
• other contact information.
• Credit card and billing details, including:
• Billing address.
• Preferred method of communications.
• Payment and transaction history.
• Your date of birth and driver’s license or other ID information if needed.
• Any other information that you submit to the Services or otherwise provide to us.

We also collect certain demographic data if you provide it to us, including age, gender, preferred language, and current location.

Information collected automatically:

We also collect information through automated and technical means as you browse our Sites, use our Apps, or otherwise use the Services, including:

• Device and Online Usage: We collect information about your computer, browser, mobile device or other device (each a “Device”) that you use to access the Services. We may use cookies, pixels, log files and other similar technologies to collect this information, including your IP address, device identifiers and other unique identifiers, browser type, browser language, operating system name and version, device name, make and model, referring and exit pages, the dates and times you access our Services, the length of time you are logged into or using our Services, links you click or features you use, crash reports, and a session ID. Please see the “Use of Cookies and Other Online Tracking Technologies” section below.
• Location and vehicle usage information: We automatically collect and store location information from your device and from the vehicles you use. We collect and store location information (such as city, state or zip code if available) associated with the IP address of the device you use to access the Services, as well as, with your permission, your mobile device location information. Please note that you can change your location settings on your mobile device, but if you choose to do so, there are certain features that may not be available on the App. We also collect accurate GPS location information regarding the location of the vehicle you are using, routes taken by the vehicle, rental vehicle status, vehicle battery health, GPS chip identifiers and status. We also automatically collect data regarding the date, time and length of vehicle use.
• Analytics: We collect and analyze information derived from your use of our Services, including, but not limited to, overall usage patterns, user preferences, peak service request times and most frequently used methods.

Information we collect from external sources:

In some cases we collect User Information from third parties:

Third Party Platforms and Social Media: When you interact with us or post our content on third party social media platforms (such as Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube or Pinterest), we may collect certain information about that interaction. The collection of information we may collect from third parties is based on your settings and on the policies of the specific social media platforms. We may also allow you to post certain information from these platforms to your profile on   In addition, we may allow you to log into the Services using your personal social media accounts of third parties. In such cases, you will be required to consent to our access and collection of certain information from your third-party social media account, and such access will be subject to the Platform’s policies.

Other External Sources: We may also collect information about you that we receive from business partners, marketers, analysts, and other sources in order to be able to verify and update the information in our records and better customize the Services to you. In addition, we may collect information from credit reporting agencies to determine your credit worthiness, credit score and utilization. Our collection of this information will always be in compliance with applicable laws and only to the extent permitted by those laws.

Referrals: We may conduct a referral service from time to time, in accordance with applicable laws, so that you can introduce people you know to our services. If you choose to use our referral service to tell someone about our services, we will provide you with a form letter and a referral code to send to that person. We will collect that person’s information only if they register to use the Services using a referral code.

Disclosure of your information:

We may disclose the information we collect to the following parties and in the following ways:

• Our Subsidiaries and Affiliates: We may share your information with any of our subsidiaries and affiliates, and that entity’s use of your information will be governed by this Privacy Policy.
• Business Partners and Third Parties: We may share your information with business partners who co-sponsor events with us, and where required by applicable law, we will obtain your consent before doing so. You can withdraw your consent to do so at any time or request that we stop sharing your information (as defined under applicable law) with business partners and third parties by following the opt-out process detailed in the “Your Choices” section below.
• Third Party Service Providers: We may share your information with third party service providers who perform functions on our behalf. We may use third party service providers, from time to time, to provide the following non-exhaustive list of services: hosting, billing and payment processing, push notifications, storage, bandwidth, content management and analytics tools, customer service and fraud protection.
• General Business Operations: When necessary to conduct our general business, we may share your information with professionals and their agents whom we may hold to perform the following non-exhaustive list of functions: accounting, record keeping, legal services, tax services and other entities or agents of professional services.
• Legal Compliance and Rights Protection: We may also use or disclose your information if required by law or if we believe, in good faith, that such action is necessary (a) to comply with applicable law or comply with legal process provided to us or the Services, and (b) to establish, protect, and defend our rights, property, services, or users, including, without limitation, investigating, preventing, or taking action in any way related to illegal activities, suspected fraud, any potential threats to the safety of any person, and violations of our Terms of Service. us, the lease agreement, liability waiver, and any other agreements or policies, or in connection with any litigation relating to us or our Services and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or users of our Service. We may also provide information to other companies and organizations in connection with fraud protection.
• Other Users: Certain features of our Services allow you to share Feedback publicly with other Users. Any information you submit through these features is non-confidential and may be accessed by other people. For example, (a) if you submit a product review to one of our Sites, we may display your review (along with your submitted name, if any) on our Sites. On RIDEX or other third-party websites, (b) if you submit a comment on our blog, other blog readers will be able to review your comments, or (c) if you interact on our social media pages, your comments will be publicly available. Therefore, you should be careful when using these features. If you wish to request removal of information that we have published about you, please contact us as set out in the “Your Choices” section below.
• Aggregated/Anonymous Information: We may share aggregated/anonymized information about the use of the Services with third parties for research, marketing, analytics, and other purposes, provided that such information does not identify you personally (such as publishing a report on usage trends). Sharing this data in this way is unrestricted.
• Business Transfers: As we continue to develop our business, we may seek to acquire, merge or partner with other companies, and user information may be shared or transferred in connection with the contemplation or completion of these transactions. If we sell or transfer all or a portion of our assets to a third party, customer information may constitute one of the transferred business assets. We will comply with any additional restrictions to the extent required to do so by any applicable laws or regulations.

To request more information about the companies to whom we have disclosed your information, please contact us as set out in the “Contact Information” section.

Use of Cookies and Other Online Tracking Technologies:

As with most websites, applications, and online services, our websites, applications, and online services use “cookies,” web beacons (a/k/a pixel tags), analytics devices, and similar technologies (some powered by third parties) to record your preferences, collect information about the use of our Services, personalize content and ads, and track information about the performance of our ads. We may also use these technologies to monitor Internet traffic, and to make the Services easier and/or more convenient for you to use. We may also combine this information with other information we collect from you.

• Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser in order to keep records and associate them with small text files that we use to record certain information regarding: (a) your use of our online services, (b) your preferences and activities, and (c) your other device and usage data as described above. Some cookies allow us to facilitate your navigation of our Services, including seating and applications, while others are used to (a) enable a faster sign-in process, (b) personalize your use of the Services, or (c) otherwise allow us to track your activities while using our Services. Many web browsers automatically accept cookies, but you can usually modify your browser setting to refuse or block cookies. If you delete your cookies or if you set your browser or device to refuse or block cookies, some features of the Services may not work properly or at all.
• Pixel tags (a/k/a web beacons or clear GIFs): Pixel tags are small graphics with a unique identifier, similar in function to cookies, that are embedded invisibly on web pages or within email messages. We or our service providers may use pixel tags in connection with our Services to, among other things, track the activities of users of the Site and Application, help manage content, measure advertising performance, and compile statistics about usage. We or our service providers also use pixel tags in HTML emails to our customers to help us track email response rates, determine when our emails are displayed, and track whether our emails are forwarded.
• Analytics services: We use third party analytics services, including Google Analytics, a web analytics service provided by   (“Google”) on our Services. Google Analytics uses cookies and other tracking technologies to help us analyze how users interact with and use the Services, compile reports on user activity, and provide other services related to activity and usage. The technologies used by Google may collect information such as your IP address, the time of your visit, whether you are a return visitor, and any referring website or application. You can learn more about Google analytics services and find out how to opt out of analytics tracking by Google athttps://www.google.com/https://policies.google.com/technologies/partner-sites .

Online advertising:

In order to display more relevant ads on our Services, manage our advertising on third-party websites, mobile apps and online services, and measure and improve our advertising and marketing efforts, we may work with  Google  Tiktok, Facebook, Twitter, Instagram, YouTube and other third party advertising companies, ad exchanges, channel partners, measurement services and ad networks. Please see the “Use of Cookies and Other Online Tracking Technologies” section below for more information.

These third parties may use cookies, web beacons, or other tracking technologies to collect information about your use of the Services and your activities across websites and other online services, which third parties may associate with persistent identifiers. This information may be used to provide you with more relevant ads or other targeted content on our Services and other websites or services, as well as to measure the performance of such ads. The activities of third parties and your choices regarding their use of your information to personalize ads to you are subject to their own policies and are determined by those policies.

Similarly, you can learn about your options for opting out of mobile app tracking by certain ad networks through your device settings. For more information about how to change these settings for Apple, Android, or Windows devices, see:

Camel:http://support.apple.com/kb/HT4228

Android:http://www.google.com/policies/technologies/ads

Windows:http://choice.microsoft.com/en-US/opt-out

Please note that opting out of advertising network services does not mean that you will no longer receive advertising while using our Services or other services, nor will it prevent interest-based advertising from third parties that do not participate in these programmes.

To Do Not Track: Your browser or device may have Do Not Track settings or functionality. Currently, browser “Do Not Track” requests are not recognized by our systems.  Ridex’s information collection and disclosure practices – and the choices we offer customers – will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received. However, you can opt out of certain tracking on our Sites, as described in this section (for example by disabling cookies), and you can opt out of certain third party ad networks as described below. For more information about Do Not Track signals, please visithttps://allaboutdnt.com

How we protect your information:

We take technical, physical and organizational security measures to protect your information from (a) accidental or unlawful destruction, loss or alteration, and (b) unauthorized disclosure or access. However, (a) no method of transmission over the Internet, and (b) no means of electronic or physical storage, is completely secure. You must take steps to protect your information and prevent unauthorized access to your password or account, such as (a) logging off after using a shared computer, (b) choosing a strong and unique password, and (c) maintaining the privacy of your login and password. We are not responsible for any lost, stolen or hacked passwords, or for any activity on your account via unauthorized password activity.

Retention of your information:

We only keep your information for the period of time required to fulfill the purpose for which it is collected and used (for example, for the time necessary for us to provide you with customer service, answer inquiries, or resolve technical problems), provided that we keep your information for a longer period of time if we are legally obligated to do so, or if necessary to establish, protect or defend legal claims involving   bsql.Ridex.

 

Third party links and services:

The Services contain links to third-party websites such as social media sites, and also contain third-party plug-ins and functionality (such as the “Like” button on Facebook and the “Follow” button on Twitter). If you choose to use these sites or features, in addition to disclosing your information to those third parties, you may also disclose such information to their users and/or the public, depending on how their services operate. We are not responsible for the content or practices of any third party websites or services. Use and collection and disclosure of your information will be governed by the privacy policies of each third-party website or service, not this Privacy Policy. We encourage you to read the privacy and security policies of these third parties.

Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, features of our Services, or advances in technology. We will make the revised Privacy Policy available through the Services and will update the “effective date” of the Privacy Policy. If we make a material change to the Privacy Policy, you will be provided with appropriate notice in accordance with legal requirements. As long as you continue to use the Services, you confirm that you have read and understood the latest version of this Privacy Policy.

Your choices:

If you would like to update your preferences about the types of communications you receive from us, or to opt out of marketing communications from us, you can do so at any time by updating your communication preferences in your account profile or by emailing us at info@ridex-sa.com

. Please note that we may still send non-promotional communications such as important notices, payment confirmations, transactional emails and other information about your use of the Services. If you wish to opt-out of (a) marketing communications, or (b) being included in any mass campaigns, please see the ‘Online Advertising’ section above for more information.

Access and rights of data subjects:

You may have certain rights in relation to the information we collect and process about you in accordance with applicable law and as described herein.

Rights of Access, Correction, Deletion and Objection: You may have the right to access, request correction and deletion of your information and to object to our use of it. To exercise these rights, please contact us as set out in the “Contact Information” section. You can also access and modify most of the information you have provided by logging into your account and updating your profile. Please note that previous versions of the information you have updated, modified or deleted may remain viewable in cached and archived pages of the Site or Applications for a period of time. In addition, we may retain certain information about you as required by law, or as permitted by law for legitimate business purposes (for example, if you have asked us to delete your information but we believe you have violated our Terms of Service, we may retain that information in order to try to resolve that issue before we delete it).

Complaints: You can file a complaint with the privacy regulator or supervisory authority if applicable, or you can seek compensation through the local courts if you believe your rights have been violated.

contact information:

If you have any questions about this Privacy Policy, wish to exercise your rights in relation to information we hold about you, or wish to file a complaint with us relating to your information, contact us at

info@ridex-sa.com